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103 Channel St, Galashiels TD1 1BL, UK – 01896 554999
Extremely helpful friendly staff who go the extra mile.
35 Bank St, Galashiels TD1 1EP, UK – 0345 724 2424
Previously this would have been a much higher score, however, I absolutely hate the new approach this store has taken to banking. To my knowledge it is a similar concept throughout banking now but it is simply awful. There are now only ever a maximum of two human tellers at any one time. Including the busiest time of the day, when all the local business owners are trying to sort things before opening up. Everyone is expected to use the machines on the wall to make any deposits or withdrawals. However, currently there is only one of the three machines actually working. When I asked what would happen if the amount the machine says I have and the amount I think I have are different, I was told by the reception advisor that I would have to ask for help. I fail to see how this new system is of benefit when 66% of the machines do not work, and they need support by a paid worker when things go wrong anyway. Should have just stayed as you were, royal bank of Scotland. On the bright side, the staff are friendly as a majority. Just a shame about the rise of the machines!
9 High St, Galashiels TD1 1RY, UK – 0800 345 7365